FAQ
1. What are the care instructions for my T-shirt?
- To ensure the longevity of your T-shirt's design and fabric, we recommend washing it inside out in cold water and tumble drying on low heat. Avoid using bleach or ironing directly on the design.
2. Can I customize a T-shirt with my own design or message?
- Unfortunately, at the moment we are not offering customization options for T-shirts. We do however offer custom tumbler options. Contact us at [email protected] to start your customization.
3. Are your stainless steel tumblers dishwasher safe?
- No, our stainless steel tumblers are not dishwasher safe. To maintain the vibrant design, we recommend hand washing with a mild detergent.
4. Can I use your stainless steel tumblers for hot and cold beverages?
- Yes, our stainless steel tumblers are designed to keep both hot and cold beverages at your desired temperature. They are double-walled and insulated for maximum thermal retention.
5. Can I request a custom design for my T-shirt or tumbler?
- Instructions on how to purchase a custom tumbler is listed in the description of “Weekly Spotlight/Custom Tumbler page. There you will find instructions on how to contact us to upload your design or message. Our team will review it and get in touch with you to ensure it meets your expectations.
6. What's the difference between your custom tumblers and regular stainless steel tumblers?
- Our custom tumblers allow you to add a personal touch by incorporating your design, logo, or message. Regular stainless steel tumblers come with pre-designed artwork by us.
7. Do you offer bulk pricing for T-shirts and tumblers?
- We offer special pricing for bulk orders on tumblers only. Please contact our customer support team for more information on bulk orders.
8. Can I return or exchange my purchase if I'm not satisfied?
- We regret to inform you that we are unable to accept returns for our products as each item is meticulously handmade to order. This personalized approach ensures that every product is crafted uniquely for you. We appreciate your understanding and are here to address any concerns or issues with your order to ensure your complete satisfaction. Please don't hesitate to contact our customer support team if you have any questions or require assistance at [email protected].
9. What is the typical production and shipping time for custom orders?
- Production and shipping times can vary based on the complexity of your order/custom order and current demand. We provide estimated delivery times during the checkout process. Please review those details for specific information.
10. Do you offer international shipping?
- We regret to inform you that we do not offer international shipping at this time. Our shipping services are exclusively available within the United States.If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help!
11. How do I determine the right size for T-shirts?
- We provide a detailed sizing chart on our website to help you choose the perfect fit. If you have any doubts, feel free to contact our customer support for personalized assistance.
12. Are your T-shirts made from high-quality materials?
- Yes, our T-shirts are crafted premium, soft, and durable fabrics to ensure comfort and longevity.
13. How do I care for my custom Tumbler's design?
- Handwashing your custom tumbler is recommended to preserve the design. Avoid abrasive scrubbers or harsh detergents to ensure the artwork's longevity.
