We regret to inform you that we are unable to accept returns for our products as each item is meticulously handmade to order. This personalized approach ensures that every product is crafted uniquely for you. We appreciate your understanding and are here to address any concerns or issues with your order to ensure your complete satisfaction. Please don't hesitate to contact our customer support team if you have any questions or require assistance at [email protected].
Effective Date: 9/13/2017
1. Processing Time
1.1. At Hello Mahal, we take pride in creating and preparing each item with care and attention to detail. Our estimated processing time for all orders is 1-10 business days, excluding weekends and holidays.
1.2. Please note that processing times may vary depending on product availability and order volume. We will make every effort to meet these processing timeframes.
2. Shipping Methods
2.1. We offer several shipping options at checkout to accommodate your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process.
2.2. Shipping costs are calculated based on the selected shipping method, destination, and the weight and dimensions of the items in your order.
3. Domestic Shipping
3.1. We offer domestic shipping services within the United States.
3.2. Estimated delivery times for domestic orders may vary depending on the selected shipping method but typically range from 3-7 business days after processing time.
4. International Shipping
We regret to inform you that we do not offer international shipping at this time. Our shipping services are exclusively available within the United States.
5. Order Tracking
5.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Address Accuracy
6.1. Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Delays and Issues
7.1. While we make every effort to meet estimated delivery times, please be aware that unforeseen circumstances or delays with shipping carriers may occur. We are not liable for delays beyond our control.
8. Lost or Damaged Items
8.1. Unfortunately, we are not responsible f your order is lost or damaged during transit. We will work with you to resolve the issue, which may include replacement if there is a reasonable circumstance.
9. Questions and Contact Information
9.1. If you have any questions or concerns regarding our shipping policy or your order's status, please do not hesitate to contact us at [email protected].
Effective Date: 09/13/2023
1. Information We Collect
1.1. Personal Information: When you use our website or services, we may collect personal information such as your name, email address, postal address, and payment information when you make a purchase.
1.2. Non-Personal Information: We may also collect non-personal information, including but not limited to your IP address, browser type, operating system, and browsing behavior on our website.
2. How We Use Your Information
2.1. Personal Information: We use your personal information to provide and improve our services, process transactions, and communicate with you. This includes sending order confirmations, updates, and responding to your inquiries.
2.2. Non-Personal Information: We may use non-personal information for analytical and statistical purposes, to improve our website, and to customize the user experience.
3. Disclosure of Your Information
3.1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality agreements.
3.2. Legal Compliance: We may disclose your information if required to do so by law or in response to a court order, government request, or other legal processes.
4. Cookies and Tracking Technologies
5. Data Security
5.1. We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Contact Us